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Access Your Account

An online account enables you to:

-View your Smart Meter usage
-Compare historical usage
-View your account summary
-View your billing history
-Pay your bill online

Enable Online Account Access

If you have not accessed your Tay Hydro account over this web site before, there are a few simple steps to get you on your way:

Step 1

Fill out the form with all appropriate information from a copy of your Tay Hydro bill. Make sure to enter everything as it appears on the bill in capitals (use caps lock). Include all zeroes that appear on your bill. Do not include any letters in your account number. Postal codes are separated by a single space.

Step 2

Watch your email for a message from Newmarket-Tay Power Distribution Web Portal, containing a link to activate your account and further instructions.

Once you have received the email and activated your account, use your email address and the password you provided together to access your account using the "Log In" button on the right hand side of this page.

If you have any problems, please read our Frequently Asked Questions for answers.