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April Billing Update:

We are currently making updates to our systems and are experiencing delays in processing monthly billing for April.

We are working to resolve the technical issues and apologize for any inconvenience.

COVID-19 Update:


Starting November 1, 2020, customers will be able to choose a plan that best suits their household and lifestyle with the option of either TOU electricity rates or tiered pricing, which will provide a set rate for electricity up to a certain level of consumption. More details to follow.

Support for customers during the province-wide shutdown

The province-wide shutdown means that people will be staying home or running their small businesses from home. The Ontario Government has taken steps to hold the price of electricity at 8.5 ¢/kWh for electricity from January 1 until the end of the day on January 28, 2021. Residential, small and farm customers on Time-to-Use and Tiered price plan set under the Ontario Energy Board’s Regulated Price Plan will pay that fixed price. So, no matter what time of day you use your electricity, or how much you use, the fixed price will apply.
The price change will happen automatically. No customer action is required. For more information, visit oeb.ca


Dear Valued Customers, Vendors and Stakeholders,

With the increasing news and concern regarding the Coronavirus (COVID-19) pandemic, we recognize the importance of continuing to serve you reliably, safely and efficiently. We assure you that we have been closely monitoring news from reputable sources, such as the Government of Ontario and your Local Public Health Unit.

Newmarket-Tay Power is taking extra precautions to keep customers, employees and communities at large safe. We remain committed to transparency during this time and have defined our contingency plan for various types of situations that may arise. While the risk still remains low in Canada, Newmarket-Tay Power is taking the following measures to limit the spread of an outbreak:

• In an effort to minimize the spread of an outbreak, Newmarket-Tay Power will be closing its facilities to the public effective March 16, 2020. Although public access will be restricted, business will continue.

• We have increased communications with our employees on health and safety measures.

• Cleaning protocols, such as routine surface cleaning, have been enhanced at each of our offices.

• On-site and in-person scheduled meetings with third parties have been suspended until further notice. Meetings will be conducted by webinar, conference call or other virtual communication tools we have in place.

For more information, please click here.

2021 IRM Application

The Ontario Energy Board has directed NTPDL to immediately post the Notice, the application and the evidence, and any amendments thereto, in a prominent place on Newmarket-Tay Power’s website and to make the same available for public review in Newmarket-Tay Power’s office. Please find below:

2020-2024 Draft Distribution System Plan

Dear Valued Customers:

Newmarket-Tay Power Distribution Limited (“NTPDL”) is pleased to present its 5-year Distribution System Plan (“DSP”). The DSP describes NTPDL’s forecasted capital planned investments in its electrical distribution infrastructure that are required to service present and future NTPDL customers over the 5-year period 2020 to the end of 2024. The investments are planned to accomplish the key regulatory outcome of providing timely value to you, our customers.

In this DSP, NTPDL is investing over the 5-year period 2020-2024, a total of $36M in distribution assets or an average of $7.3M per year. In terms of bill impact of this $36M capital investment, a residential customer would see about a $1.25 increase on their monthly bill beginning in 2028. It should be noted that our initial condition assessment undertaken by an independent third party recommended an average yearly spend of over $10M per year, but from extensive customer feedback we understand that you our customers continue to be concerned about rising electricity costs, so we believe the DSP we are presenting balances system and customer needs.

The investments we are making are influenced by your input and are designed to align reliability and service quality with your expectations, including cost mitigation.

Try it and then forget it

Try out a pre-authorized payment plan (PAP) with Newmarket-Tay Power Distribution. If for any reason you don’t like the convenience of PAP, tell us and we’ll immediately cancel it for you, no questions asked. What is there to lose (other than the burden of having to remember to pay the hydro bill every month)?

May 12, 2021: On May 11, 2021 all CEAP funds were expended. Applications will continue to be accepted in the event CEAP funds become available in the future.

May 11, 2021: Businesses: Get help with COVID-19 costs. Click for more information.

March 9, 2021: Warm temperatures and heavy rains are forecasted this week for central Ontario it could result in flooding. When water contacts electrical systems, there is a risk of fire or electric shock that could seriously injure or kill you. Here are some safety steps prepared by our friends at the Electrical Safety Authority (ESA) that could save your life, or the lives of first responders and utility people working in the area. Click here for potentially life saving information.

February 10, 2021: The Ontario government is once again extending electricity rate relief for families, small businesses and farms to support those spending more time at home while the province maintains the Stay-at-Home Order in the majority of public health regions. The government will continue to hold electricity prices to the off-peak rate of 8.5 cents per kilowatt-hour until February 22, 2021. For more details click here...

January 28, 2021: The Ontario Govt. announced it has extended the off-peak electricity rate to provide relief for families, small businesses and farms. The off-peak rate of $0.085/kWh will continue to be charged until February 9, 2021. This is to support families who now are working from home during the provincial Stay-at-Home Order. For more details click here or visit: https://news.ontario.ca/en/release/60148/ontario-extends-off-peak-electricity-rates-to-provide-relief-for-families-small-businesses-and-farms